Both devices scored 84% in the ACSI survey, while the iPhone 5 and 4S both scored 82%. The iPhone 4 took third place with 81%. Interesting that for all the ‘improvements’ in the iPhone 5, consumers only saw a one percent improvement over the iPhone 4, and none at all compared to the iPhone 4S.
However, these numbers don’t quite match up with another recent survey that declared the iPhone 5 to be the most hated handset. This dubious title was drawn from a survey of social networks. Those figures stated the iPhone 5 had 20% dissatisfied users, while the Galaxy S4 had the least complaints at only 11%. Considering these ‘results’, we should see the S4 in top place at 89% and yet it is nowhere to be seen in the ACSI top 10.
So as always, be careful wielding these stats to defend Android honor or Samsung superiority. But one other interesting aspect of the survey showed Samsung’s general popularity increasing, seemingly at the cost of Apple’s. Since the last survey, Samsung’s general satisfaction rating went from 71% to 76% and Apple dropped from 83% to 81%. Apple may still be in the lead generally, but the top spot looks to be slipping through their fingers.